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Terms of Service

Welcome to Prismoro. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our site or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our Services.

1. Eligibility & Use of the Site

By using this site, you represent that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into a binding agreement. You agree to use the Services only for lawful purposes and in accordance with these Terms.

2. Account Registration

Some features of our site may require you to create an account. You agree to:

  • Provide accurate, current, and complete information when creating an account.
  • Keep your login credentials confidential and secure.
  • Notify us immediately of any unauthorized use of your account or password.

Prismoro is not responsible for any loss or damage arising from your failure to safeguard your account information.

3. Product Information & Availability

We make every effort to display our products, colors, and details as accurately as possible. However, we cannot guarantee that your device’s display of any color will be completely accurate.

All products and prices are subject to change without notice. We reserve the right to:

  • Limit the quantities of any products or services that we offer.
  • Discontinue any product at any time.
  • Restrict sales of products to any person, geographic region, or jurisdiction, where necessary.

4. Pricing, Orders & Payment

All prices are listed in CAD unless otherwise stated and are subject to change at any time without notice. Taxes, shipping fees, and other applicable charges will be calculated and displayed at checkout.

By placing an order, you:

  • Confirm that all billing and shipping information provided is accurate and complete.
  • Authorize us (or our third-party payment processor) to charge the total amount of your order.

We reserve the right to refuse or cancel any order, including for reasons such as suspected fraud, incorrect pricing, or product unavailability. If we cancel an order after payment has been processed, we will issue a refund to your original payment method.

5. Shipping & Delivery

Shipping and delivery details, including current rates, processing times, and estimated delivery windows, are described in our Shipping & Delivery policy. By placing an order, you agree to the terms outlined in that policy, including responsibility for providing an accurate shipping address and understanding that delivery times are estimates and may vary due to carrier or external factors.

 

6. Returns, Exchanges & Final Sale Items

Due to the intimate nature of our products, all underwear and lingerie are final sale for hygiene reasons, except where an item is damaged or defective upon arrival.

Our full returns policy, including eligibility criteria and timelines for reporting issues, is set out in our Returns & Exchanges page. By purchasing from Prismoro, you acknowledge and agree to the conditions outlined in that policy.

7. Personal Information & Privacy

Your submission of personal information through the site is governed by our Privacy Policy. By using our Services, you consent to the collection, use, and disclosure of your information as described there.

8. Intellectual Property

All content on this site, including but not limited to text, images, graphics, logos, and designs, is the property of Prismoro or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or exploit any part of the site or its content without our prior written consent.

9. Prohibited Uses

You agree not to use the site or Services:

  • For any unlawful purpose or to solicit others to perform unlawful acts.
  • To infringe upon or violate intellectual property or privacy rights.
  • To submit false, misleading, or harmful information.
  • To interfere with or circumvent the security features of the site or related systems.

10. Third-Party Services & Links

Our site may include links to third-party websites or use third-party services (such as payment processors, analytics tools, or marketing platforms). These third parties are not controlled by Prismoro, and we are not responsible for their content, policies, or practices. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products delivered to you through the site are provided “as is” and “as available”, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Prismoro, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or any products purchased from us, including but not limited to lost profits, lost revenue, loss of data, or replacement costs, whether based in contract, tort, or otherwise.

In any case, our total liability for any claim related to the Services or products shall not exceed the amount you paid for the purchase giving rise to the claim.

13. Changes to the Services & Terms

We reserve the right to modify or discontinue any part of the Services at any time, including these Terms. Any updates will be posted on this page with an updated “last updated” date. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Last updated: [2025.12.8]